Automatic Strategy Work Item Gets Status “Cancelled” Instead Of “Complete” (Doc ID 1934528.1)

Last updated on AUGUST 11, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Why would an automatic work item get a status of Cancelled instead of Complete?  

Scenario:

When a strategy has mutliple automatic work items and your business level is delinquency, the second work item for the day gets a status of Cancelled, Why?

 

Solution

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