Oracle Quality Action Launching Check Periodic Alert Twice (Doc ID 1934826.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Quality - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On QA - Oracle Quality, 12.1.3 version, Quality Desktop Application

ACTUAL BEHAVIOR  
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When accessing child collection element for new data entry using the View Quality Results form of the parent collection plan, using both Save and OK button will double trigger the qa plan actions.

EXPECTED BEHAVIOR
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The qa plan actions should get fired only once even if the save and then the OK buttons are used.

WORKAROUND
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Use the Update Quality Results form of the parent plan.

STEPS
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The issue can be reproduced at will with the following steps:
1. Quality > Results > Inquiries
2. Query a parent plan
3. Highlight a records and select a child plan
4. Click Enter
5. In the Enter Quality Results form of the child plan, enter the mandatory elements
6. Click on Save
7. Click on OK to return to the View Quality Results form of the parent plan.
Action is getting triggered twice.

Cause

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