AR_S_00062 Receipts Workbench Issue: Refund Activities Are Not Accounted Properly (Doc ID 1935199.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

Accounting is being incorrectly generated for the receipt corresponding to the REFUND.

The receipt is in CLEARED status.
The receipt has been applied to status = 'ACTIVITY'
The acctd_amount_cr is not populated for the Activity's Source_id in the ar_distributions Table.
As a result, the distributions are populated incorrectly in Subledger Accounting (SLA) when the receipt is posted to General Ledger (GL).

Changes

Cause

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