My Oracle Support Banner

Receipts Workbench Issue: Refund Activities Are Not Accounted Properly (Doc ID 1935199.1)

Last updated on MARCH 28, 2017

Applies to:

Oracle Receivables - Version 12 and later
Information in this document applies to any platform.

Symptoms

Accounting is being incorrectly generated for the receipt corresponding to the REFUND.

The receipt is in CLEARED status.
The receipt has been applied to status = 'ACTIVITY'
The acctd_amount_cr is not populated for the Activity's Source_id in the ar_distributions Table.
As a result, the distributions are populated incorrectly in Subledger Accounting (SLA) when the receipt is posted to General Ledger (GL).

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
 Still Have Questions?
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.