The Link To The Internal Sales Order (ISO) Line Is Being Removed. (Doc ID 1935923.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
When completing the task with no debrief line in Dashboard, the link to the ISO disappears.
When the task status is change to completed in Debrief tab, then the ISO remain.

EXPECTED BEHAVIOR
-----------------------
Expect the ISO link to remain when the task status is change in the Dashboard

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a part requirement for the task
2. Create the ISO
3. Pick and release in OM
4. Then ship confirm in OM
5. Go back to FSTP and receive
6. There will be 2 lines in the Parts Requirement.
7. Go to the FSTP Dashboard and change the status to Completed.
8. Once completed successfully, she check the parts requirement and the 2 lines disappears now.


Cause

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