The Link To The Internal Sales Order (ISO) Line Is Being Removed.

(Doc ID 1935923.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Debrief / Field Service Report

When completing the task with no debrief line in Dashboard, the link to the ISO disappears.
When the task status is change to completed in Debrief tab, then the ISO remain.

Expect the ISO link to remain when the task status is change in the Dashboard

The issue can be reproduced at will with the following steps:
1. Create a part requirement for the task
2. Create the ISO
3. Pick and release in OM
4. Then ship confirm in OM
5. Go back to FSTP and receive
6. There will be 2 lines in the Parts Requirement.
7. Go to the FSTP Dashboard and change the status to Completed.
8. Once completed successfully, she check the parts requirement and the 2 lines disappears now.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms