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Email Notification Is Not Triggered To The Customer Contact When The Status Of The SR Changed (Doc ID 1936022.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


When the status of a service request in Oracle Teleservice form is changed, the email notification is not going out for the contact of the SR, even though the Notification Rule has been setup for the 'Service Request Status Changed'. The notifications go out for rest all the rules which are available.

Why do the notifications are not sent out for one specific rule?


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