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Service Request Charges: Duplicate Service Activities Displayed in the List of Values After Upgrade from R12.1 to R12.2.x (Doc ID 1936107.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Service Activities are displayed twice in the list of values (LOV) while creating Charges lines for Service Requests after upgrading from R12.1.x to R12.2.x.
More specifically, 'Labor' and 'Expense' lines are duplicated in the LOV.

Changes

 Upgraded from Release 12.1.x to release 12.2.x.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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