iReceivables "CVV Encryption Failed." Error When Security Code Has Leading Zero (Doc ID 1936218.1)

Last updated on DECEMBER 01, 2016

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

iReceivables is throwing an error "CVV encryption failed." when attempting to pay an invoice by credit card and the card's security code starts with a leadings zero.

FND Debug Log shows:

iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Setting fields from unpacked response
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Response code=IBY_204901
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Response status=3
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Response message=Invalid CVV length.
 

ERROR
-----------------------

error CVV encryption failed.

FND Debug Log shows:

iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Setting fields from unpacked response
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Response code=IBY_204901
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Response status=3
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Response message=Invalid CVV length.




BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Customer cannot pay their bills.

Cause

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