iReceivables "CVV Encryption Failed." Error When Security Code Has Leading Zero (Doc ID 1936218.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Symptoms

iReceivables is throwing an error "CVV encryption failed." when attempting to pay an invoice by credit card and the card's security code starts with a leadings zero.

FND Debug Log shows:

iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Setting fields from unpacked response
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Response code=IBY_204901
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Response status=3
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Response message=Invalid CVV length.
 

ERROR
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error CVV encryption failed.

FND Debug Log shows:

iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Setting fields from unpacked response
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Response code=IBY_204901
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Response status=3
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraSecureExtension 1 Response message=Invalid CVV length.




BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Customer cannot pay their bills.

Cause

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