Unable to Connect to Mail Account Error Received for Outbound after Upgrade to 12.1.3

(Doc ID 1936638.1)

Last updated on AUGUST 08, 2016

Applies to:

Oracle Workflow - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

After upgrading from 12.1.2 to 12.1.3, when trying to configure mailer, the below error is seen in "Outbound email account" section:

Unable to connect to mail account. Check host, username and password

 

Additional information:

Mailer log show the below errors:

java.lang.RuntimeException: Connection refused
at oracle.apps.fnd.wf.mailer.MailerUtils.isSocketConnectableNew(MailerUtils.java:300)
at oracle.apps.fnd.wf.mailer.SMTPUtils.isValidOutbound(SMTPUtils.java:512)
at oracle.apps.fnd.wf.mailer.Mailer.validateParameterValues(Mailer.java:1301)
at oracle.apps.fnd.cp.gsc.SvcComponent.performValidateParameterValues(SvcComponent.java:233)
at oracle.apps.fnd.cp.gsc.SvcComponent.start(SvcComponent.java:314)

Cause

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