Access Request: Review Access Request: Missing Email Address and Phone Number (Doc ID 1937064.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

A contact requests access to a customer account, that is with another customer (ie, not the one he/she originally registered with), the page 'Access Request: Review Access Request' (page name: ARI_REG_REVIEW_PAGE) does not display 'Email Address' nor 'Phone Number'.

For Example:
You have a Customer Contact A (Contact A is an external user), registered in iReceivables with Customer "A" Account "1", with a valid telephone number and email address.

1 - Login as Customer Contact A and then navigate to Manage Customer Account Access > Request Additional Customer Access, request access to Customer "A" Account "2"
Answer the validation question, and you can see that all the contact information is correctly copied across (including telephone Number and email address)

2 - Login as Customer Contact A and then navigate to Manage Customer Account Access > Request Additional Customer Access, request access to Customer "B" Account "1"
Answer the validation question, you see only the basic contact information is copied across (excluding telephone number and email address)

To Summarise:
If a contact requests access to a customer account that is an account with the same customer that they originally registered with (iReceivables Self Service), then all contact details that they completed at registration, are correctly copied from the original account to the new account.
If a contact requests access to a customer account that is with another customer (ie not the one they originally registered with), then only their basic contact information is copied across (not including telephone number / email address etc).

Cause

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