Service HTML: Unable To Create An Attachment With Category Other Than 'Miscellaneous'
Last updated on MARCH 08, 2017
Applies to:Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.
In Agent Dashbord > Attachment tabulation:
Add Attachment Button, Category is not editable. The value MISCELLANEOUS is there by default.
We want to be able to create a new attachment with another Category available.
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