Service HTML: Unable To Create An Attachment With Category Other Than 'Miscellaneous'

(Doc ID 1937095.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.


In Agent Dashbord > Attachment tabulation:
Add Attachment Button, Category is not editable. The value MISCELLANEOUS is there by default.

We want to be able to create a new attachment with another Category available.


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