Cannot Cancel a Loan After Patch 16203360:R12.LNS.B is Applied (Doc ID 1937235.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Loans - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After applying patch 16203360:R12.LNS.B you need to be able to cancel the loan.

The following errors are being encountered when trying to cancel a loan: :

This action has been blocked to avoid inaccurate accounting entries. Please contact Oracle Support Services
arp_process_adjustment.insert_adjustment exception: ORA-20001: This action has been blocked to avoid inaccurate accounting entries. Please contact Oracle Support Services
Call to AR_ADJUST_PUB.Create_Adjustment failed. unknown
The call to API approveLoanCancelRequest failed with error message User-Defined Exception.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms