LOV of Problem And Resolution Code On Debrief HTML Page Showing Inconsistent Columns

(Doc ID 1937252.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
Problem & Resolution on Debrief HTML page are not matching with what are displayed on Service Request Workbench Tab Problem & Resolution.
Also, in Debrief HTML Page, Resolution LOV doesn't display Codes and only display description.

EXPECTED BEHAVIOR
-----------------------
Expect the Problem & Resolution on Debrief HTML page to match with what are displayed on Service Request Workbench Tab.
And Debrief HTML Page, Resolution LOV to display both Codes and description.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Service Request --> Workbench Tab
2. Check out the LOV for Problem and Resolution Code
3. Go to Debrief HTML Page,
4. Check out the LOV for Problem and Resolution Code
5. Resolution Codes on Debrief HTML Page is not displaying code's and are only displaying meaning/description.
Problem Codes on debrief HTML Page is displaying the code/meaning




Cause

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