Error while Approving Change Request from Worklist: Database Operation Failed for the Change XXX for the Contract XXX (Doc ID 1937308.1)

Last updated on APRIL 15, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On Applications 12.1.3 :
When attempting to approve change request from Work list on home page, the following error occurs.

Error
“DB Operation Failed for the Change XXX for the Contract XXX“

Expected Behaviour
Contract change request should be approved

What is working
Approval is working when done from Launchpad

Steps
The issue can be reproduced at will with the following steps.
1. Create a change request and submit for approval
2. Login as approver and open the notification from worklist in Home page and click on Approve
3. Getting error notification "Database Operation Failed for the Change XXX for the Contract XXX“

Business Impact
The issue has the following business impact:
Due to this issue, users cannot approve change requests successfully.

Cause

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