Error while Approving Change Request from Worklist: Database Operation Failed for the Change XXX for the Contract XXX
Last updated on APRIL 25, 2018
Applies to:Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On Applications 12.1.3 :
When attempting to approve change request from Work list on home page, the following error occurs.
“DB Operation Failed for the Change XXX for the Contract XXX“
Contract change request should be approved
What is working
Approval is working when done from Launchpad
The issue can be reproduced at will with the following steps.
1. Create a change request and submit for approval
2. Login as approver and open the notification from worklist in Home page and click on Approve
3. Getting error notification "Database Operation Failed for the Change XXX for the Contract XXX“
The issue has the following business impact:
Due to this issue, users cannot approve change requests successfully.
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