Email Center 'From' Email Address Contains A NoReply Address Instead Of The Customer's Reply Email Address (Doc ID 1937328.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Customer emails redirected from a 3rd party service provider contain a noreply email address in the From field with the Oracle Customer's email address in the Reply field.

When the message message is opened in Email Center, the To address will display "'noreply@3rd-party.com" instead of "customerxyz@customer.com"


EXPECTED BEHAVIOR

Expect the email reply page to display the customers email address instead of the 3rd-party noreply email address.




Cause

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