Tasks Are Not Visible on Oracle iSupport Page (Doc ID 1937365.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.1.1 and later
Information in this document applies to any platform.

Goal

Tasks are not showing up on Oracle iSupport Page in the below navigation:
Navigation ->On iSupport Business User Home page -> Click on any Service Request Hyperlink -> Under Resolutions Tab -> under Resolution Actions - We cannot see any tasks associated with this SR.

1. IBU_SR_TASK_VIEW_PUBLISH permission has been assigned to the User
2. IBU_CF_SR_DTL_RESOLN_TAB_RG region must have the node display checkbox checked in AK Developer.
 

Solution

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