R12.2.3 - Autopay Does Not Populate Offer Or Offer Code In Automatic Claim (Doc ID 1937437.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Symptoms

Automatic Claim is not populating the Offer Code at Line Level or Header Level on the Claims page, after running The Claims Autopay Program.  It is expected that the Offer Code is populated on the Claims page

The issue can be reproduced at will with the following steps:

(R) Oracle Trade Management User
(N) Trade Planning > Offers > Create an Offer (e.g. Accrual)
Select a Customer
Under Product select an item and give it a Discount
Activate the Offer

(R) Order Management Super User
(N) Orders, Returns > Create a Sales Order for the customer associated to the Offer
For Line Item - add product associated to Offer
Save
Order is created
Action > View Adjustment > Check that Offer is applied
Book (Button) offer

(R) Order Management Super User
(N) Shipping > Release Sales Orders > Release Sales Orders > Ship the Order
Confirmation that Pick Release Online has completed successfully

(R) System Administrator
(N) Concurrent Request > run Workflow Background Process with Type Order lines then other parameters , , Y,Y,Y

(R) Oracle Trade Management Administrator
(N) Concurrent Request > Run OZF-TM: Funds Accrual Engine

(R) Oracle Trade Management Administrator
(N) Concurrent Request > Run Claims AutoPay for the customer

(R) Oracle Trade Management User
Claims
Query back the claim, notice that the Offer Code at header level is blank and also the Name is blank at line level on the non-promotional tab.

Cause

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