Volume Offer With Retroactive Flag Requires Multiple Adjustments To Pick Up Past Sales Orders

(Doc ID 1937560.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Offers

ACTUAL BEHAVIOR
---------------
Only for Volume offer, backdates adjustments are not pick up for all the involved past sales orders

The Volume offer requires multiple adjustments to be created and multiple FAE runs to generate adjustments for all its sales orders.

Error Codes
---------------------------------------------------
NA

Problem Category/Subcategory
---------------------------------------------------
issue is related to Funds Accrual Engine ( ozfacreb.pls 120.56.12010000.57 )

EXPECTED BEHAVIOR
-----------------------
Create just 1 backdated adjustment and have all the involved sales orders processed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Create Offer A for item B400.
2. Enter Order 1, accruals are created.
3. Enter order 2, accruals are created.
4. Create offer B,
5. Create adjustment 1,
6. activate adjustment,
7. Run FAE with adjustments set to Y,
-> order 2 accruals are created. but Order 1 accruals are not created.

You need to
Create adjustment 2 for offer B
 activate adjustment
Run FAE with adjustments set to Y, order 1 accruals are created.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
wrong adjustments' calculation

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms