Field Service Error: "Route Information on Map not available for the provided values." when calculating a route using Geotester / Advanced Scheduler

(Doc ID 1937890.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Field Service Map

When attempting to calculate a route using Geo Tester the following error occurs.

Error

"Route Information on Map not available for the provided values."


Steps To Reproduce

  1. Open Geo Tester
  2. Enter two addresses in the Location finder and return their geo codes.
  3. Click on "Calculate and show route"
  4. Error thrown

Cause

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