How to Find Details Like Form, Block, Item of an Open Form to Help with Personalizations ? (Doc ID 1938296.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

When on "Quick Task" form clicking on Personalize is showing personalize option for CSCCCCRC (Contact Center) form.

Is CSCCCCRC the appropriate form to personalize "Quick Task"? If not which is the correct form for personalizing "Quick Task"?
 

Solution

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