AES "File Customs" Action Failing When Involved Party Includes Dashes in Phone Number (Doc ID 1938361.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Global Trade Management - Version 6.3.1 to 6.3.6 [Release 6.3]
Information in this document applies to any platform.

Symptoms

When attempting to File a Customs Shipment with Involved Party that has a Phone number that contains dashes (44-28-41761575) via Custom Shipment > Actions > File Customs action,
the following error occurs in the AES response.

ERROR
-----------------------
ES1:INTERNAL TRACKING NUMBER(ITN) 970 F SHIPMENT REJECTED; RESOLVE & RETRANSMIT
N02:ADDRESS LINE 1 AIRLINE CENTRE 325 F ULT CONS CONTACT PH# MUST BE NUMERIC ( ERROR SEGMENT:N3 )
20140828-00000124

 

Cause

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