When Updating A Service Request In HTML Agent Dashboard, Get Error

(Doc ID 1938389.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.


When updating a Service Request why does the following error appear:

API Programming Error (CS_ServiceRequest_UTIL.Validate_Bill_To_Ship_ToParty): The value "999999" for parameter Bill_To Party is invalid.


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