Error While Creating Bill Presentment Architecture (BPA) Template - An internal exception has occurred. Your most recent changes have not been saved in the database. (Doc ID 1938914.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Bill Presentment Architecture - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

You are attempting to change the layout in a custom template in Bill Management or creating the Bill Presentment Architecture (BPA) Template and receive the following error:

Error
Unable to perform transaction on the record.
Cause: The record contains stale data. The record has been modified by another user.
Action: Cancel the transaction and re-query the record to get the new data.


Later on the error changes to

Error
An internal exception has occurred. Your most recent changes have not been saved in the database. Return to Template page, search for this template, and reenter your changes. If exception occurs again, contact your system administrator."

You tried to cancel the transaction, re-log into Oracle application, but nothing works.

Steps to Reproduce:
Responsibility: Bill Presentment Super User
Navigation: Template Management tab
Go To: Templates sub-tab
Attempt to make a change and save
Error occurs

Cause

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