Customer Support HTML:Cannot Perform Search On Table Based Valuesets Used In Extensible Attributes

(Doc ID 1938989.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Agent Dashboard

When searching for the Service Request(SR)s based on extensible attributes in the advance search, the values are not being returned for the table based value sets.

The search should return the data for the table based extensible attributes well.

Steps To Replicate

The issue can be reproduced at will with the following steps:

  1.  Set up the extensible attributes which are table based using the following navigation:Service >> Setup >> Definition >> Defined Service Request Extensible Attributes
  2.  In the Customer Support HTML go to advanced search and search based on  search conditions based on the values in the extensible attributes.


The SRs will not be returned.


Cause

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