Why Does The Hold Reasons Added In CSD_REASONS Lookup Do Not Get Reflected In Update RO Status (Doc ID 1939098.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

 The Hold Reasons that are added in CSD_REASONS Lookup do not get reflected in the Update RO Status Popup when the Repair Order is on Hold. Why is this behavior.

1. R) Depot Repair Manager -> Query for any Open Repair Orders
2. Click on 'Update RO Status' button and change the status to: 'Hold' and also select the Reason from the LOV. Save the details and close the form.
3. Requery the Repair order and click on the 'Update RO Status' button and find that only the 'Current Status: Hold' is displayed and the 'Reason' field
is left blank. There is no information of the reason why the status went to 'Hold' displayed.

Solution

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