Territory View Only Mode Is Not Showing Country & Problem Code Attributes Correctly. (Doc ID 1939278.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Territory Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

After upgrading from 12.0.4 to 12.2.3 version,

Descriptions are not shown when viewing Territories


ACTUAL BEHAVIOR in 12.2.3
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- The Country qualifier value is showing the country code only and not the description , in View Only mode.
- Problem Code qualifier value is showing the code only in View Only mode , and not the description.

EXPECTED BEHAVIOR as in 12.0.4
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-The Country qualifier value is showing the country description or full name of the country
- Problem Code qualifier value is showing description


STEPS
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The issue can be reproduced at will with the following steps:
1. (R) Territory Management
2. Territory Tab
3. Select any territory that has a country & Problem Code qualifiers used
4. Click on the territory name link to display its details in View Only mode
the country is showing as VE instead of Venezuela, also the Postal code is showing the code.

Cause

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