CRM User Management: Not Possible To Add Approvers With Norwegian Characters In The Name (Doc ID 1939622.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle Common Applications - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, CRM User Management Framework

CRM User Management: Not possible to add approvers with Norwegian characters in the name

Adding new users as approvers. Not possible when user has Norwegian characters or symbol @ in the user name.

Get error page 'The webpage cannot be found' after having selected the user.


ERROR
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'The webpage cannot be found'




STEPS
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The issue can be reproduced at will with the following steps:

1. Standard responsibility: CRM User Management > Navigation: Tabs > Setup > Approval Setup > Organization
2. Search up a Business customer
3. Click on one approval list
4. Search up a new approver to the list. Approver must have user name that contains a Norwegian character æ, Æ, ø,Ø, å, Å or @.
5. Select the approver
6. Window errors out with message "Webpage cannot be found" and user not being added as approver.



BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, Adding new users as approvers is not possible when user has Norwegian characters or symbol @ in the user name

Cause

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