Email Center Error: "Unable to load the account details from the database" When Adding Large Signature

(Doc ID 1939949.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On : 12.1.3 version, Administration

When attempting to add large signatures in Email Center the following error occurs.

Unable to load Account Details from the database

The issue can be reproduced at will with the following steps:
1. Email Center Supervisior

2. Select Email Account Inbox

3. Add signature

The issue has the following business impact:
Due to this issue, some users cannot use email center Signatures which has an impact on customer service


New signatures added


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