Email Center Error: "Unable to load the account details from the database" When Adding Large Signature
(Doc ID 1939949.1)
Last updated on MARCH 20, 2019
Applies to:
Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Administration
When attempting to add large signatures in Email Center the following error occurs.
ERROR
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Unable to load Account Details from the database
STEPS
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The issue can be reproduced at will with the following steps:
1. Email Center Supervisior
2. Select Email Account Inbox
3. Add signature
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, some users cannot use email center Signatures which has an impact on customer service
Changes
New signatures added
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |