Email Center Error: "Unable to load the account details from the database" When Adding Large Signature (Doc ID 1939949.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Administration

When attempting to add large signatures in Email Center the following error occurs.

ERROR
-----------------------
Unable to load Account Details from the database


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Email Center Supervisior

2. Select Email Account Inbox

3. Add signature

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, some users cannot use email center Signatures which has an impact on customer service

Changes

New signatures added

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms