Unable To Add Recipients To A Private Class Forum (Doc ID 1940105.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Learning Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Resources Definition & Booking

A class forum has been created and the relevant resources booked for the Forum (Moderator, Trainer, Others).
When a Learner tries to create a Private Topic in a Class Forum, then clicks Add Recipients, the following error message is displayed:

ERROR
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You cannot add recipients until at least one moderator is booked against this class forum.

STEPS
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The issue can be reproduced at will with the following steps:

- (resp.): Oracle Learning Management Administrator > Catalog Administration

- Navigate to the Class and push its Details icon

- [Go] to "Class Forums"

- Push [Create Class Forum] and create a new class forum.
Make sure the option "Allow Private Messages" is checked

- Select the link 'Resource Bookings' and add a resource booking.
Make sure the Resource Type selected is a resource type that contains a Person Value ("Others" in customer's case)
This assigns the resource as a moderator

- Make sure the learner is enrolled in this class

- (resp.): Learner Self-Service

- Select the class in the Learner Home page (Enrollments)

- Select the newly created class forum

- Push the button [Create Private Topic]

- Enter a Topic Name and a Message and push the button [Add Recipients]
The error occurs

Cause

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