R12: Error When Submitting A Return Line To Order Management - This Item Is Not Under Lot Control

(Doc ID 1940114.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema

When attempting to submit Charges in the Service Request form, the following error occurs. This error was first seen in Depot Repair when a Return line is submitted for an item instance that has a lot number and the item is no longer lot controlled. This error wasn't seen in Release 11i.

Error

This item is not under lot control

Click OK

CS_DB_ERROR
(PROG_NAME=Cs_Charge_Create_Order_PVT.Update_Errors)
(SQLCODE=-60)(SQLERRM=ORA-00060: deadlock detected while
waiting for resource
ORA-6510: PL/SQL: unhandled user-defined exception)

Click OK

Steps to Replicate

The issue can be reproduced at will with the following steps:
(R) Service
(N) Service Requests > Find/Create Service Requests
Query SR
Click on Charges tab
Enter Item that is not lot controlled
Save
Submit

The error above is displayed.

Cause

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