Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Charges UI, APIs, and schema
When attempting to submit Charges in the Service Request form, the following error occurs. This error was first seen in Depot Repair when a Return line is submitted for an item instance that has a lot number and the item is no longer lot controlled. This error wasn't seen in Release 11i.
This item is not under lot control
(SQLCODE=-60)(SQLERRM=ORA-00060: deadlock detected while
waiting for resource
ORA-6510: PL/SQL: unhandled user-defined exception)
Steps to Replicate
The issue can be reproduced at will with the following steps:
(N) Service Requests > Find/Create Service Requests
Click on Charges tab
Enter Item that is not lot controlled
The error above is displayed.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms