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Service Charges: Error When Submitting A Return Line To Order Management - This Item Is Not Under Lot Control (Doc ID 1940114.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


When attempting to submit Charges in the Service Request form, the following error occurs.


This item is not under lot control

Click OK

(SQLERRM=ORA-00060: deadlock detected while waiting for resource ORA-6510: PL/SQL: unhandled user-defined exception)

Click OK

Steps to Replicate

(R) Service
(N) Service Requests > Find/Create Service Requests
 - Query SR
 - Click on Charges tab
 - Enter Item that is not lot controlled
 - Save
 - Submit

=> The error above is displayed.

What is/was Working:

This error was first seen in Depot Repair when a Return line is submitted for an Item Instance that has a lot number and the item is no longer lot controlled.
This error was not encountered in Release




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