Depot Repair: Technician Resource Not Visible for Repair Task Assignment (Assignment Manager) (Doc ID 1940330.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Depot Repair - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Repair Execution

ACTUAL BEHAVIOR
---------------
when using assignment manager to assign depot repair tasks, not all expected resources are coming up as results, based on the territory setup

EXPECTED BEHAVIOR
-----------------------
expect resources to come up from territory setup

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create repair order with a 'task' mode repair type
2. enter task
3. open assignment manager for the assignee

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms