RMA: quantity Entered On Claim, RMA Generated Populates Entire Original Shipped Quantity

(Doc ID 1940424.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, CLAIMS

ACTUAL BEHAVIOR
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a) Irrespective of the quantity entered on a claim, the RMA generated populates the entire original shipped quantity and secondary quantity.
AND
b) If the quantity on the RMA was corrected to match the claim quantity and if it was received. A new claim for the remaining quantity fails to generate an RMA. Error – ‘RMA quantity cannot exceed the shipped quantity for the given item revision’

EXPECTED BEHAVIOR
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a) RMA and claim quantities to match and the secondary quantity on the RMA to be populated based on the quantity entered.
AND
b) To be able to generate an RMA for the remaining quantity on a new claim.
Let’s assume the line qty on the RMA was updated to match with the claim and only 805 was received in and the secondary qty was manually updated to match what is being returned. (This should be automatically populated though)

STEPS
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The issue can be reproduced at will with the following steps:
a)
Original Order # 23354
Customer # 07899
Original Order Amount - 38,000.00
Original Order Qty – 2000
Original Qty Shipped - 1805
Original Order Secondary Qty – 27
Claim # CLA10560
RMA # 8000244

1. Enter a claim, select RMA as a settlement method, reference original sales order, and line 1 for partial quantity.
2. Submit the claim, RMA gets generated for the entire quantity shipped and not the quantity mentioned on the claim. Also, the secondary quantity is returned in reference to the original quantity.

b)
same scenario of a)
The RMA is now received, credit issued, claim settled and closed.

1. On entering a new claim referencing the original order for the remaining quantity and the system says all the quantity was already returned, even though it was not.
2. see the error in the approval notification:
  RMA quantity can nor exceed the shipped quantity for the given Item Revision

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
strange RMA process

Cause

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