APP-AST-207295: Query Caused No Records To Be Retrieved (Doc ID 1940430.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle TeleSales - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

A)

On : 12.1.3 version, FORMS User Interface

ACTUAL BEHAVIOR
---------------
eBiz Center->Univer Search-> Quote-> salesperson.

In eBusiness Center, when we tried for searching quote based on Salesperson ‘Smith, Sharon’ , click on the LOV Salesrep Name , no records retrieved for ‘Smith, Sharon’

When we tried for Quote search instead of Universal Search for the same Salesperson,’ Smith, Sharon’ we are getting records


EXPECTED BEHAVIOR
-----------------------
Salesrep Name should return records for ‘Smith, Sharon’

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

eBiz Center->Univer Search-> Quote-> salesperson.

 

1. Log in as Telesales agent

2. Launch universal search>Select Quote

3. Enter purchse item of quick search tab and press control+L, will show the like values if exist more than one, otherwise if it is one then it will be defaulted 4. Quick search purchase item entered values is being passed to record group to filter value, so that the retrivel is fast.

 

B)

1. Log in as Telesales agent

2. Launch universal search>Select Quote

3. Enter purchse item of quick search tab and press control+L, will show the like values if exist more than one, otherwise if it is one then it will be defaulted 4. Quick search purchase item entered values is being passed to record group to filter value, so that the retrivel is fast.



Cause

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