RMA: Error ‘Return Quantity Cannot Be More Than Quantity Invoiced’

(Doc ID 1940431.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, CLAIMS

Quantity shipped on the original order is greater than the ordered quantity. The invoiced amount is based on the quantity shipped. On a claim line, when the original order is referenced for a RMA settlement method and the actual shipped quantity is entered. Submitting the claim fails to generate an RMA. If the quantity on the claim line is updated to the original ordered quantity, then the RMA is created (based on case 1 it creates for entire shipped quantity), however leaves balance on the claim. The balance splits into a new claim even though the entire quantity was credited for. (And this new claim cannot be referenced to the existing RMA)

ERROR
-----------------------
Error ‘Return quantity cannot be more than quantity invoiced’.


STEPS
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Order # 23574
Customer # 05173
Qty – 500
Secondary QTY – 19
Qty Shipped – 548
Order Amt - 8,530.00
Invoiced Amt - 9,348.88
Claim # CLA10581
RMA # 8000247

1. request approval for the claim and got error:
Error ‘Return quantity cannot be more than quantity invoiced’.
Claim amounts will be incorrect. RMA gets created for 548
2. Order: Partially received the line
Claim is closed with wrong amounts and creates a child claim for wrong amount again.
The new claim created remains in ‘Open’ status and cannot be linked to the original RMA.



Cause

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