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Service Charges HTML: java.lang.NullPointerException After Selecting a Service Activity (Doc ID 1940565.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to select Service Activities in the Charges in CS HTML, the application goes into exception.

Error:

Exception Details.

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
  at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
  at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886)
  at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
  at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
  at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
  at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:775)
  at oracle.apps.cs.charges.webui.CsActualChargesMainCO.processFormRequest(CsActualChargesMainCO.java:464)
  at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:854)
[...]
java.lang.NullPointerException
  at java.lang.String.<init>(String.java:154)
  at oracle.apps.cs.charges.server.CsChargeAMImpl.defaultReturnType(CsChargeAMImpl.java:1975)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:606) at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
  at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
  at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:775)
  at oracle.apps.cs.charges.webui.CsActualChargesMainCO.processFormRequest(CsActualChargesMainCO.java:464)
  at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:854)
[...]


Steps:

(R) Customer Support
(N) Agent Dashboard

- Open a Service Request
- Navigate to the Charges page
- Create a new charge line
- Select a Service Activity (SAC)

=> The page errors out.

What is Working:

Data can be entered and Charges can be submitted without problems in TeleService (Service form CSXSRISR.fmb).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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