When Trying Oo Enroll In SSBEN, Several Employees Receive Error: ORA-20001: BEN_91723_NO_ENRT_RT_ABR_FOUND: N, PROC, ben_element_entry.get_abr_assignment
(Doc ID 1940652.1)
Last updated on JUNE 10, 2021
Applies to:Oracle Advanced Benefits - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.
Found Several employees receiving error when trying to enroll in benefits through self service:
ORA-06512: at "APPS.BEN_DISTRIBUTE_RATES", line 5422
ORA-06512: at line 1
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
- Go to responsibility Employee Self-Service > Benefits.
- Navigate to the Update Benefits page for Open enrollment.
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