When Trying To Enroll In SSBEN, Several Employees Receiving Error: ORA-20001: BEN_91723_NO_ENRT_RT_ABR_FOUND: N, PROC, ben_element_entry.get_abr_assignment (Doc ID 1940652.1)

Last updated on JULY 18, 2016

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

On 12.1 HRMS RUP7 version, Self Service Benefits

Found Several employees receiving error when trying to enroll in benefits through self service:

oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-20001: BEN_91723_NO_ENRT_RT_ABR_FOUND: N, PROC, ben_element_entry.get_abr_assignment, N, ACTY_BASE_RT_ID, , N, EFFECTIVE_DATE, 10/21/2014
ORA-06512: at "APPS.BEN_DISTRIBUTE_RATES", line 5422
ORA-06512: at line 1

 

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

  1. SSBEN > Update Benefits for Open enrollment




Cause

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