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Depot Repair Return from a vendor for 'Vendor Repair' changes ownership to the vendor account (Doc ID 1940703.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.


This is for the 3rd party repair flow. When user receives IB item back from the Vendor, the ownership gets changed to the Vendor Account instead of staying as the SR Customer.

Expecting the ownership of IB item to stay as the SR customer.

The issue can be reproduced at will with the following steps:
1) Setup the "Ship to Third Party" Service activity on the IB Transaction Subtypes as "Change Owner".
2) Make sure the repair type: "Third Party Repair and Return" uses the above service activity code on the ship-to 3rd party line.
3) Create SR, RO with serial item such <SERIAL_NUMBER> - and repair type: "Third Party Repair and Return", use account <CUSTOMER_ACCOUNT> on the SR e.g. serial number: <SERIAL_NUMBER>
4) create a new serial number and IB instance while creating the RO
5) Book the 1st Return RMA line and Received this serial number: <SERIAL_NUMBER>
6) Change the account on the Ship Third Party line to "xxxx"
7) Book and Ship this line
8) Go to Repair Details tab, click on "View Configuration"
9) On The IB page, verify the owner of IB instance
(The above values relate to those which may be seen on a Vision instance)




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