R12: IBY: Format Payment Instructions Fail with Communication Error / UnknownHostException (Doc ID 1940727.1)

Last updated on SEPTEMBER 30, 2024

Applies to:

Symptoms

When attempting to progress a payment batch in which the Payment Process Profile (PPP) option 'Automatically Transmit Payment File after Formatting' been enabled, the 'Format Payment Instructions with Text Output' concurrent program completes in error and the following messages are reported in the log file:

Error message
Start transmission.iby.scheduler.FDFormatProgramUtils.doTransmission()
java.net.UnknownHostException: www-proxy.xx.xxxxxx.com
...
oracle.apps.iby.exception.PSException: Communication error. The payment system, the processor, or iPayment electronic commerce servlet is not available/accessible. Please make sure you have the correct system set up and resubmit the request at a later time.
...
Communication error. The payment system, the processor, or iPayment electronic commerce servlet is not available/accessible. Please make sure you have the correct system set up and resubmit the request at a later time.
An error occurred. Roll back any changes.
Done roll back changes.
Request completed in error.

If the PPP option 'Automatically Transmit Payment File after Formatting' is not ticked, the process completes normal as expected because transmission of payment file is not done.

Steps to reproduce
1. Create a Payment Process Request (PPR).
2. As part of the setup, select a PPP with the option 'Automatically Transmit Payment File after Formatting' ticked.
3. Progress the PPR to the Format Payment Instruction phase, this spawns the 'Format Payment Instructions with Text Output' concurrent request.
4. The request completes in error as per the messages above.

Cause

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