Field Service Task: Cannot Schedule Technician Due to Task Having Future Actual End Date (Doc ID 1941029.1)

Last updated on JULY 14, 2020

Applies to:

Goal

In the Scheduling Gantt chart, there is a technician that shows a Task with an Actual End Date ("Incident Scheduled End") many years in the future.
As a result of that, that technician cannot accept any more work.

This (wrong) date does not show up in the Service Request Tasks Tab. In that tab the Actual End Date is correct.

Where can the "Incident Scheduled End" be changed?

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.