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Field Service Task: Cannot Schedule Technician Due to Task Having Future Actual End Date (Doc ID 1941029.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

In the Scheduling Gantt chart, there is a technician that shows a Task with an Actual End Date ("Incident Scheduled End") many years in the future.
As a result of that, that technician cannot accept any more work.

This (wrong) date does not show up in the Service Request Tasks Tab. In that tab the Actual End Date is correct.

Where can the "Incident Scheduled End" be changed?


 

Solution

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In this Document
Goal
Solution


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