Notes Created in the Collections Module When Viewing in the Contact Center are Missing the Created By field.
(Doc ID 1941041.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
When creating notes in the Collections module, when viewing in the Contact Center, the Created By field is not populated.
Expect to see the Created By field populated in the Contact Center as it is in Collections.
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Create Notes in the Collections form
2. Query the same customer in the Contact Center
3. Navigate to the Notes tab -> Created by field is not populated when viewing notes created in Collections.
Collections patching in 12.1.3. Not all versions are affected.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document