Stuck Responses In INBOX Folder, With Mailer Showing The Error 'Unable to move message' (Doc ID 1941157.1)

Last updated on APRIL 04, 2016

Applies to:

Oracle Workflow - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

In 12.1.3, when trying to approve/reject notifications from email, it is observed that the approval is not reflected to the application. When connecting to the IMAP account of the mailer, it is seen that the response message gets stuck in the INBOX folder.

When examining the mailer log file, the following messages are seen:

 

Cause

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