SFM Event Manager Processing Messages Very Slowly

(Doc ID 1941417.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Oracle Service Fulfillment Manager - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

ACTUAL BEHAVIOR
-----------------------
SFM Event Manager Queue Service processes messages very slowly, causing a build up of backlog messages


EXPECTED BEHAVIOR
-----------------------
All messages should be processed at real time. 

Cause

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