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Sales Order Line Status (Awaiting Fulfillment) Need To Close This Line (Doc ID 1941937.1)

Last updated on JUNE 13, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Fulfillment

ACTUAL BEHAVIOR
---------------
Sales Order Line status stuck in Awaiting Fulfillment and will not progress to close.

Error Workflow: OM Error
Error Process: R_ERROR_RETRY


EXPECTED BEHAVIOR
-----------------------
Need to close the line and push to AR interface to generate invoice
 


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Need to close the line and push to AR interface to generate invoice for month end closure.

Cause

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