My Oracle Support Banner

Sales Order Line Status (Awaiting Fulfillment) Need To Close This Line (Doc ID 1941937.1)

Last updated on JULY 11, 2024

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Fulfillment

ACTUAL BEHAVIOR
---------------
Sales Order Line status stuck in Awaiting Fulfillment and will not progress to close.

Error Workflow: OM Error
Error Process: R_ERROR_RETRY


EXPECTED BEHAVIOR
-----------------------
Need to close the line and push to AR interface to generate invoice
 


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Need to close the line and push to AR interface to generate invoice for month end closure.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.