18607711 :: Account Site Contacts Are Not Showing Correctly On Sales Order Form (Doc ID 1942206.1)

Last updated on SEPTEMBER 24, 2015

Applies to:

Oracle Order Management - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.
Checked note for Relevance Sept. 2, 2015

Symptoms

ACTUAL BEHAVIOR
---------------
Show contact setup on ship to only account in the Bill To Contacts on a sales order. Originally, setup the account as a Bill To and changed to  Ship To. The address is available only in the Ship To, but the contacts are available as Bill to and Ship To Contacts. I also have contacts which are setup for an account site which are not on the sales order header or line and they are available in the LOV for the contacts.

EXPECTED BEHAVIOR
-----------------------
Expect only to be able to select a contact for the site on the sales order line or header not all sites under the customer account.

STEPS
===========
Create a sales order for a customer which has multiple account sites which all have contacts. Select a ship to and bill to for the sales order. The contacts for the account sites not chosen on the sales order header and/or line show up in the LOV for the Ship to and Bill to Contacts.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select limited ship to addresses in LOV.

Cause

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