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Claim Approval Notification Error: "An error has occurred during Approval of Claim / ORA-06502: PL/SQL: numeric or value error" (Doc ID 1942235.1)

Last updated on OCTOBER 01, 2020

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Error in Trade Management Claim Approval Notification

The customer had a few deductions with chargeback settlement method that are unable to be processed due to error.  Once the Claim Approver approves the claim, they go back to Open status.  


Error

An error has occurred during Approval of Claim .

Error Log: 1: SYSPARAM: Post to GL is F
2: Source Table : OZF_CLAIMS_ALL
3: An error occurred when creating Chargeback in AR through AR Chargeback Cover API.

 

If FND debug is enabled the additional errors appear top of the notification.

ORA-20002: 3240: Error '-6502 - ORA-06502:
PL/SQL: numeric or value error: character string buffer too small '
in 'PLSQL' API 'ams_gen_approval_pvt.ntf_requestor_of_error'
ORA-06512: at "APPS.WF_NOTIFICATION", line 5786 ORA-06512: at line 6

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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