Test Mailer Error "javax.net.ssl.SSLHandshakeEx Ception: Com.ibm.jsse2.util.g: PKIX Path Building Failed"

(Doc ID 1942311.1)

Last updated on AUGUST 08, 2016

Applies to:

Oracle Workflow - Version 12.1.1 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On: 12.1.3 version, Workflow Mailer, using the "Test Mailer" in the Workflow Manager to send a test email,
geting error:

"javax.net.ssl.SSLHandshakeEx ception: com.ibm.jsse2.util.g: PKIX path building failed"


Can only receive a PLSQL Message.

The Workflow logs show the following errors:


[Sep 18, 2014 9:30:46 AM MST]:1411057846550:-1:-1:xxxxxxxxxx-xx.org:172.16.4.1:-1:-1:1:20420:SYSADMIN(0):-1:Thread[o
utboundThreadGroup1,5,outboundThreadGroup]:172.16.4.1:9233:1411057846550:14:UNEXPECTED:[SVC-GSM-WFMLRSVC-174110-10006 :
oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag]:Problem obtaining the HTML content oracle.apps.fnd.wf.c
ommon.HTTPClientException: Unable to invoke method HTTPClient.HTTPConnection.Get caused by: javax.net.ssl.SSLHandshakeEx
ception: com.ibm.jsse2.util.g: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuild
erImpl could not build a valid CertPath.; internal cause is:
  java.security.cert.CertPathValidatorException: The certificate issued by ................ is not trusted; internal cause is:
  java.security.cert.CertPathValidatorException: Certificate chaining error


The issue can be reproduced at will with the following steps:
1. Send a test email notification from OAM.

The issue has the following business impact:
Due to this issue, users are not receiving notifications that contain framework regions.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms