RMA Error: "This Instance Party relationship combination of the Instance, Party and the Party Source ... provided already exists in Installed Base Parties table, and cannot be duplicated." (Doc ID 1942380.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Scenario 1:

RMA fails with the following error:

"This Instance Party relationship combination of the Instance, Party and the Party Source (&PARTY_REL_COMB), provided already exists in Installed Base Parties table, and cannot be duplicated."

 

Steps:

Make one custom Instance - Party Relationship

Ship an item to customer

Perform RMA of this item and mention this custom Relationship

RMA should go through fine

 

 

Scenario 2:

A party association was added to an instance then expired. Later when attempting to reactivate the party through add association again (because there is no way to unexpire it), error occurs:

'Installed Base doesn't allow ACTIVE_START_DATE to be changed'

 

Steps:

1. Query up an instance

2. Add a party relationship

3. Expire the party relationship

4. Try to add same party to same relationship

Cause

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