RMA Receipt Failed with Error: Passed Serial Number (&Serial_Number) violates uniqueness with in Inventory items (Doc ID 1942551.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Item is set up as serialized control in all inventory organizations and full lot control in same
organizations but no lot control in others.

Ship item from a serial + lot control organization to the customer.  Customer
product instance is created with serial + lot number information

RMA return customer product to a non lot control organization, RMA transaction is stuck with error


ERROR
-----------------------
RMA receipt fails with Passed Serial Number (&serial_number) violates uniqueness with in Inventory items

Cause

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