Staged Dunning Doesn't Include Negative Debit Memos
(Doc ID 1943477.1)
Last updated on FEBRUARY 21, 2019
Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
You are running IEX: Send Dunnings for delinquent customers, but negative Debit Memos are not included in the dunning letter even though they have payment terms and are overdue.
Steps to reproduce:
1) Enter Debit Memo with positive amount
2) Enter Debit Memo with negative amount
Both Debit Memos need to be overdue .
3) Run Scoring Engine.
4) Run IEX: Send Dunnings for delinquent customers
==> Debit Memo with negative amount is not included in the dunning letter.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.