Staged Dunning Doesn't Include Negative Debit Memos
Last updated on JUNE 07, 2016
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
You are running IEX: Send Dunnings for delinquent customers, but negative Debit Memos are not included in the dunning letter even though they have payment terms and are overdue.
Steps to reproduce:
1) Enter Debit Memo with positive amount
2) Enter Debit Memo with negative amount
Both Debit Memos need to be overdue .
3) Run Scoring Engine.
4) Run IEX: Send Dunnings for delinquent customers
==> Debit Memo with negative amount is not included in the dunning letter.
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