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java.lang.NullPointerException Error When Attempting To Use "Copy Service Request" Action In Customer Service - Agent Dashboard (Doc ID 1943487.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to copy the Service Request from the Agent Dashboard, the following error occurs. The error doesn't however occur in the SR form.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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