Credit Memo Creation Fails For Invoices With One or More Zero Amount Lines
(Doc ID 1943622.1)
Last updated on OCTOBER 04, 2022
Applies to:
Oracle Receivables - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
You are attempting to create a Credit Memo on a Standard Transaction and receive the following error:
This action has been blocked to avoid inaccurate accounting entries. Please contact Oracle Support Services.
Steps to Reproduce:
Responsibility: Receivables
Navigation: Transactions > Transactions
Query a standard Transaction
Go To: Action > Credit
Error receive while Saving/Creating
This is happening for all invoices where there is at least one zero amount line.
If you update amount to 0.01, the Credit Memo goes through.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| Still Have Questions? |
| References |