Credit Memo Creation Fails For Invoices With One or More Zero Amount Lines (Doc ID 1943622.1)

Last updated on JUNE 20, 2016

Applies to:

Oracle Receivables - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

You are attempting to create a Credit Memo on a Standard Transaction and receive the following error:

This action has been blocked to avoid inaccurate accounting entries. Please contact Oracle Support Services.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Transactions > Transactions
Query a standard Transaction
Go To:  Action > Credit
Error receive while Saving/Creating

This is happening for all invoices where there is at least one zero amount line.
If you update amount to 0.01, the Credit Memo goes through.

Cause

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